Legal
Last updated: March 2026
We build transparent systems. Our terms should be transparent too. Here is the plain-language version — the full legal text follows.
LEAPWare provides cloud-hosted organizational intelligence software. You keep ownership of all knowledge objects you create. We do not train AI models on your data. We isolate your data from every other tenant at the database level. You can export or delete your data at any time. We protect your data with encryption at rest and in transit. If something breaks, we fix it — our liability is limited to what you paid us.
By accessing or using any LEAPWare product or service ("Services"), including LEAPCortex, LEAPControl, LEAPHive, LEAPCrew, LEAPForge, or LEAPCapital, you agree to these terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.
LEAPWare provides cloud-hosted SaaS products for organizational intelligence, including: typed knowledge management (nine knowledge object types with enforced schemas), governed AI agent workforce operations (VIRT Engine with charter enforcement), cross-domain intelligence synthesis, and SaaS operations infrastructure. Services are provided on a subscription basis per the pricing tier selected.
You own your data. All knowledge objects, configurations, agent charters, templates, and content you create within LEAPWare Services remain your intellectual property. LEAPWare claims no ownership of customer data.
Limited license to us. You grant LEAPWare a limited license to host, process, and display your data solely to provide the Services. This license terminates when your subscription ends.
No AI training on your data. LEAPWare does not use customer knowledge objects, agent interactions, or any tenant-scoped data to train, fine-tune, or improve AI models. LLM inference uses your data as input and returns output to you — your data does not enter any training pipeline.
Your data is isolated from all other tenants at the database schema level — not by query filters, by structural boundaries. Encryption: AES-256 at rest with tenant-scoped keys, TLS 1.3 in transit. Full security architecture described at leapware.ai/security.
VIRTs (AI agents) operating within your LEAPCortex instance execute under charters you define or accept. Every VIRT action is validated by the Cedar policy engine against your organization's policies before execution. You control the authority boundaries, escalation rules, and autonomy levels of every agent in your workforce. LEAPWare does not override customer-defined agent policies.
All LEAPWare software, architecture, documentation, patents (17 provisional utility patent applications filed with the USPTO), trademarks, and trade secrets remain LEAPWare's property. Your subscription grants a limited, non-exclusive, non-transferable license to use the Services during your subscription term.
LEAPWare targets 99.9% monthly uptime for production Services. Scheduled maintenance is announced at least 48 hours in advance. Unplanned outages are communicated through the status page (status.leapware.ai) and direct notification. Uptime does not include scheduled maintenance windows or force majeure events.
You can export all your data at any time through the self-service export function (all knowledge objects, agent charters, configuration, and audit history in structured format). Upon account termination, your data is retained for 30 days (recovery window), then permanently and irreversibly deleted from all systems including backups within 60 days.
To the maximum extent permitted by applicable law, LEAPWare's total liability for any claim arising from or relating to the Services is limited to the amount you paid LEAPWare in the 12 months preceding the claim. LEAPWare is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption.
Either party may terminate with 30 days' written notice. LEAPWare may terminate immediately for material breach (including non-payment after a 15-day cure period). Upon termination, the data export and deletion provisions of Section 8 apply.
We may update these terms. Material changes are communicated at least 30 days in advance via email and in-product notification. Continued use after the effective date of changes constitutes acceptance. If you do not agree to updated terms, you may terminate your subscription before the effective date.
These terms are governed by the laws of the State of Florida, United States, without regard to conflict of law provisions.
Questions about these terms: [email protected]